Cancellation & Refunds
This page explains when you can cancel, how to stop your membership renewing, and when you can get a refund.
Your membership
You can pay for Fit Fit City membership yearly or monthly. Yearly costs £79 for 12 months, all taxes included, paid upfront, and renews automatically every 12 months unless you switch off renewal. Existing members keep the price they joined at until their next renewal date. The monthly plan costs £9.99 a month, all taxes included, with a 12-month minimum term (12 payments, £119.88 in total), then carries on month to month until you switch it off in Account. The full terms are in sections 4 to 5C of our Terms.
The 14-day right to cancel
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to cancel an online purchase. Fit Fit City membership is digital content, and the right to cancel works differently for digital content.
When you sign up, you tick a box to confirm that you want access to begin immediately after payment and that you understand you’ll lose your right to cancel once it does. Because access starts as soon as your payment is confirmed, the 14-day right to cancel ends at that point. Your rights if the content is faulty are not affected (see below).
Switching off auto-renewal
You can switch off automatic renewal for the next year at any time in your online account (Account in the member area). You’ll keep access until the end of the 12 months you’ve already paid for, and we won’t take another payment. Switching off renewal doesn’t refund the current period.
Cancelling the monthly plan
The monthly plan is a 12-month contract and the payments for the full term are payable. From month 13 it carries on monthly until you switch it off in your online account (Account in the member area) or by emailing hello@fitfitcity.com, and stops at the end of that month.
- If you switch it off in the first 12 months: your plan still runs to the end of month 12 and then stops. The payments left until then are still taken on their usual dates, and you keep full access until the end. The limited cases in which the remaining payments stop are set out in section 5A of our Terms.
- After the minimum term: nothing more is taken after you cancel, and you keep access until the end of the month you’ve already paid for.
- Paid months aren’t refunded, except where section 5A of our Terms or the law says otherwise.
Renewal reminders
Monthly plan: when we take your 12th monthly payment, about a month before your minimum term ends, we email you the date it ends, what you’ll pay after that and how to cancel. Yearly: before each renewal, Stripe, our payment provider, emails you a reminder on our behalf with the renewal date and amount, so you have time to switch off renewal if you no longer want the membership. Your confirmation email also gives the renewal date, and it is always shown under Account in the member area. If the law gives you a right to cancel after a renewal, we will honour it.
Clothing and Gold membership
Our clothing and the Gold membership aren’t on sale yet, so there’s nothing to cancel or refund. Before they go on sale we’ll add the cancellation and returns terms for them here, including your 14-day right to cancel clothing orders.
Gift memberships
- A gift membership is a one-off £79 payment and never renews.
- We honour gift codes for at least 12 months from the date of purchase.
- Unredeemed codes: the buyer can have a full refund if they ask within 14 days of purchase and the code hasn’t been redeemed. Email us with the email address used at checkout.
- Redeemed codes: once a code has been redeemed, it can’t be refunded.
Faulty content: the Consumer Rights Act 2015
If the member content is faulty or not as described, you have rights under the Consumer Rights Act 2015. You can ask us to fix or replace it, and if we can’t, you may be entitled to some or all of your money back. Nothing on this page affects those rights.
Payment problems
If you’ve been charged twice, charged after switching off renewal or after your plan has ended, or see a payment you don’t recognise, email us straight away and we’ll look into it. Never send your card details by email.
How to contact us
Email hello@fitfitcity.com, or write to B L Notts Holdings Ltd (registered in England and Wales, company number 16782785), trading as FitFitCity, 54 Pathfinder Way, Castle Donington, Derby DE74 0AJ, United Kingdom. We’ll reply within 5 working days. Refunds are made to the original payment method, normally within 14 days of our agreeing to them.